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HUBUNGAN KUALITAS PELAYANAN KESEHATAN DENGAN TINGKAT KEPUASAN PASIEN RAWAT JALAN DI PUSKESMAS KEDUNGWUNI 1 KECAMATAN KEDUNGWUNI KABUPATEN PEKALONGAN

Pengarang : Arief Wahyu Setiawan, Aida Rusmariana

Kata Kunci   :KUALITAS PELAYANAN KESEHATAN, TINGKAT KEPUASAN PASIEN

ABSTRACTrnThe reationship of quality healht service to saticfaction of the out patient at community healthy centere Kedungwuni I district Kedungwuni Pekalongan pages 71, table 10, 1 scheme, 7 attachment, the health service is an important must be kept and to be grown it’s. Quality the same with standard serving is running. The level of people’s satisfaction have measurement of successfull holding service to be fixed by the level of satisfaction acceptor serving to be reached if they get as they need and hope. The Aim of this research is knowing the reationship of the quality health service to the level patient satisfaction out patient Kedungwuni community healht center I Kedungwuni Pekalongan. This Research uses descriptive Corelation, the data taken by Cross Sectional, sample taken 100 respondent taking technic sample by Quota sampling Analys Method. Used by Chie Square with standard. Significant alpha 0,05 the value of p ( 0,000 ) < alpha ( 0,05 ) H0 rejected.rnThe Result of this research summarizes there is a reationship betwen quality healht service to the level of patient of patient out the health service must be increased for increasing the level of patient’s satisfaction the serving given.rn

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