Fenomena job burnout kerap dialami oleh karyawan yang bekerja pada
sektor ritel, terutama akibat adanya ketidakjelasan peran (work ambiguity) dan
rendahnya dukungan sosial (social support) di lingkungan kerja. Kondisi ini apabila
tidak dikelola dengan baik dapat meningkatkan tingkat stres kerja (job stress) yang
pada akhirnya memperburuk kelelahan kerja karyawan. Penelitian ini bertujuan
untuk menganalisis peran job stress dalam hubungan antara work ambiguity dan
social support terhadap job burnout pada karyawan perusahaan ritel di Kota
Pekalongan. Penelitian ini menggunakan pendekatan kuantitatif. Sampel penelitian
ini adalah 141 karyawan perusahaan ritel di Kota Pekalongan. Penelitian ini
menggunakan teknik purposive sampling. Instrumen penelitian berupa kuesioner
terstruktur yang mengukur work ambiguity, social support, job stress, dan job
burnout dengan skala Likert. Analisis data dilakukan menggunakan metode Partial
Least Square-Structural Equation Modeling (SEM PLS) untuk menguji hubungan
langsung maupun peran mediasi job stress antar variabel. Hasil analisis
menunjukkan bahwa work ambiguity tidak berpengaruh signifikan terhadap job
burnout. Sebaliknya, social support berpengaruh positif dan signifikan terhadap job
burnout, begitu juga job stress yang terbukti berpengaruh positif dan signifikan
terhadap job burnout. Analisis mediasi memperlihatkan bahwa job stress
memediasi secara signifikan hubungan antara work ambiguity terhadap job burnout,
serta hubungan antara social support terhadap job burnout. Hal ini menegaskan
peran sentral job stress dalam mempengaruhi kelelahan kerja karyawan.
Kesimpulan penelitian ini menegaskan bahwa job stress memiliki peran penting
dalam menjembatani pengaruh work ambiguity maupun social support terhadap job
burnout.
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| Properti | Nilai Properti |
|---|---|
| Organisasi | Universitas Muhammadiyah Pekajangan Pekalongan |
| umpp.pekalongan@yahoo.com | |
| Alamat | Jl. Raya Pekajangan No. 1A Kedungwuni Pekalongan |
| Telepon | (0285) 7832294 |
| Tahun | 2025 |
| Kota | Pekalongan |
| Provinsi | Jawa Tengah |
| Negara | Indonesia |