Publikasi
Karya Ilmiah MahasiswaPencarian Spesifik
Kunjungan
Amil zakat institutions, particularly small service offices with limited human resources, struggle to balance workload, employee performance, and service quality while sustaining organizational effectiveness. This qualitative case study examines organizational effectiveness at the LAZISMU Bligo Service Office through the lived experiences of its stakeholders. Twenty-five informants were purposively selected across four groups: four staff and one manager (workload, performance, internal effectiveness), ten muzakki (service quality), and ten mustahik (organizational effectiveness). Data were gathered through semi-structured interviews, observation, and document review, and analyzed thematically using both literature-derived and inductively emerging categories. Findings show staff perceive workload as manageable, sustained by viewing work as amanah (trust), which eases pressure and motivates effort beyond formal duty. Muzakki see service quality as grounded in staff courtesy and transparent reporting, though desiring more proactive communication. Mustahik define effectiveness through dignity and personal attention rather than targets. Across groups, amanah, ikhlas, and ibadah emerge as the common thread linking these dimensions, offering insight into effectiveness in Islamic philanthropic organizations.
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| Properti | Nilai Properti |
|---|---|
| Organisasi | Universitas Muhammadiyah Pekajangan Pekalongan |
| umpp.pekalongan@yahoo.com | |
| Alamat | Jl. Raya Pekajangan No. 1A Kedungwuni Pekalongan |
| Telepon | (0285) 7832294 |
| Tahun | 2026 |
| Kota | Pekalongan |
| Provinsi | Jawa Tengah |
| Negara | Indonesia |